Don’t Operate in The Silo

Hey everyone, welcome back. Richard Milligan with Recruiting Conversations. Your hosts are back with other podcasts today. Hope you’re doing well. Spring is in the air where I’m at right now as I’m recording this, so maybe there’s an extra bounce in my voice. I want to talk to you today about a framework that I coached you that comes up very regularly. And the framework is based on what what I see most recruiters and most recruiting leaders doing, and that is operating in a silo. So let’s talk about that. I recently had this conversation with a coaching client. They were operating when I say operating in a silo, what they were doing was operating on their own. They didn’t have anyone around them in the process of recruiting, meaning that when they were the one that did the research, they were the one that made the first call. They were the one that built the relationship over a long period of time and no one else was ever introduced into the recruiting process. And for most recruiting leaders, recruiting leader, being someone that is a typically a sales leader that manages the team, it’s also responsible for recruiting to that team, for that recruiting leader and for recruiters. It’s highly likely that they’re operating in a silo today. And I think that there is a number of reasons why that actually takes place. But the biggest part of why it’s taking place is just the lack of education. Because if people knew that by getting more people involved. That they would have a much higher likelihood. We’re talking about significant changes and the likelihood that someone joined the organization then they would be doing this. So if the only thing you did was listen to the first minute of this, what you need to get is don’t operate in the silo. Our data supports. Now, when I say our data, we do a lot of what I call recruiting on it. So we come alongside an organization. We come in as a strategist and we unpack everything that is going on as it relates to their sales recruiting process. And in that, we we do live interviews of all the key people. We do online interviews through surveys of people. And as we start to map out like what is currently taking place, what is almost always taking place. Is that the recruiter is acting on their own as a full circle recruiter and the recruiting leaders operating on their own as a full cycle recruiter and the full cycle recruiter operates in a silo. They’re responsible for everything from end to end, finding the person, creating first contact with them, and maintaining the relationship until the person raises their hand and says, I’m interested. And that process is broken. And there’s a lot of reasons why.

Now, I want to teach you the tactic of this. I want to go through that. I’ll give you what’s very tactical, the strategy itself. But what I really also want you to get is I want you to get why this takes place. I would rather teach you how to think than what to think. So I’m going to give you what to think today in this podcast.


But I wanna teach you how to think. And so how do think is like why? Like, why is this taking place? Why would you go from here’s what the data says. Why would you go from being in the very low single digits for someone that you engage in a conversation, to joining your organization, to going to as high as 70% of the number of people that are in your process that you’re that you’re talking to converting and joining the organization. How could you go from low single digits to 70% in this process just by involving more people? Why does that take place? And the reason why it takes place is that this process of involving more people. Actually taps into how we’ve been designed as human beings. So let’s just go to a something that is universal. Most people know Maslow’s theory. Maslow’s theory was that there are five layers of human motivation. At the lowest level, it was safety and security. And most when you operate in the silo, what most people are doing is only operating in the lowest forms of human motivation. Here’s why. They believe they’re searching for unhappy people. So say I don’t feel safe. And so I’ll leave the organization. I don’t like my leader. My comp got changed, the company just got acquired. I don’t feel safe. And so most recruiters operate in the lowest form of human motivation. We’ve got to get out of that because the best recruiting operates in the highest forms of motivation. What is that? Well, we go from safety and security. The next thing that’s most important is provision. Right. Can I where’s my two week paycheck go? I have money in the bank that becomes the next essential thing. And then once you get past that, you get into and I’m going to creatively present this to you, but we call it the Bam zone. What’s the time zone? People want to belong. That’s the next level. People want to belong. They want to belong to a group of people that is their tribe. We’re headed in the same direction for the same reasons with the same values. So belonging is the next piece. And so think about this. And if we were to ask this question, as I get more people involved in this process, do they get a better sense of belonging to the organization? And the answer to that is unequivocally yes. And we’ll unpack some of that today. The next layer up is affirmation. So again, we ask the question, if I get more people involved, is it is the process more affirming than if I’m the only person involved? And then once again, that question is easily answered. It’s yes, I would love to have my regional speak with you for 15 minutes. That’s a that’s actually affirming a lot of people involved, their executive leadership, a divisional or a head of sales or a CEO. That person being available is directly connected to whether this person continues through this process. The data says this 78% of people say that engaged executive management was a key reason why they joined the organization. But. But why? Affirmation. Affirmation is a big part of this. It’s affirming to have that person onboard in the process. And in the highest form of this is meaning what we call the meaning zone. That’s the Bam’s of belonging, affirmation of meaning at the highest level now is the meaning zone, and meaning is simply defined as like will I will is there more value here available that meets my needs? Like and it’s not transactional value, it’s transformational value. Transactional value. As we close deals quickly, you’ll make more compensation. Our support is better than your current support. Our benefits are better than your current benefits. That’s transactional. Transformational is different.

Transformational is when someone in this process shares the story of how they joined the organization. This organization is now a part of their family. How this organization has changed your life, how when this thing happened that was catastrophic in my life and this organization came alongside me as those stories get told, multiple, I mean, over and over and over again. Right. We want to get more people involved. The secret number in this is seven getting more people. You just got three. You will triple that. You’ll triple the number of people that you actually cross the finish line. But when you get to seven, that that’s where it peaks. If you get more people involved, those people are sharing their stories. How did I get to this organization, the impact this organization organizations had on me, how I love my position and what I get to do here. All of those are the stories that begin to aggregate, and it’s the aggregation of stories that leads to people creating, defining their own meaning. Zone Will I have more meaning here at this organization? Meaning is more than transaction. Okay. So let’s just. That’s that’s why this matters. So I’m teaching you now how to think. Now, let’s go tactical on this. Okay. So one of the things I said is that we were not searching for unhappy people. In most industries, the data looks like this about 80% and give or take. I mean, I looked at a recent I looked at one industry specifically recently with 78% of people. So we’re in this 80% ballpark range, give or take 5%. Typically, about 80% say they’re satisfied where they’re at. About 5% say, and in the data that I looked at was 4.6%. About 5% say that they’re dissatisfied where they’re at. And you have this other 15 to 20%, depending on the data, they say they’re very satisfied. So the initial I looked at, if I gave you general numbers was 80, 15, five, 80% satisfied, 15% very satisfied, 5% dissatisfied. Now, here’s what I want to challenge the unhappy people. I mean, I don’t want to put everybody in a basket here, but I would say most of the unhappy people in that survey are most likely always unhappy. I mean, you know what I’m talking about? These are transitionary people. They stay somewhere for 18 months. They leave. They stay somewhere for 11 months. They leave the states and work for nine months. They leave, they say, some more, maybe two years. That’s like a big deal. And then they leave. And that is normal in the 5%. So where are we? The very satisfied are hard to recruit. Almost impossible. Because they. They love. They adore their. You know, these are some some these things that they’re experiencing our next level, they’re hard to recruit. But you’ve got this massive audience here. Eight out of ten people. Right or. Yeah. You know, ten people, 80% out of ten people that are satisfied. And I get excited about that. Why? Because when I say things are okay. Which is what? Satisfied. Things are okay. How was that? Unsatisfying. When things are just okay? There is a ton of opportunity to motivate people. To inspire people. That’s what recruiting is. Recruiting is a transference of passion. I want to motivate people. I want to inspire people, transfer my passion to them. So as we get more people involved, the 80% are in place. So we are not searching for unhappy people. We’re searching for the American people and we put them through a better recruiting process, a better recruiting system. So that’s the big Obama’s. Now in all of this, here’s what I hear a lot. A sales leader says, look, you like I don’t have time to involve more people in recruiting, but a lot of them will say, I don’t have time to be involved in recruiting. I need my corporate recruiter recruiting for me. And the truth is that there’s a let’s unpack that a little bit, because the truth is that if you’re a sales leader. If you’re on the sell side. Is very normal for sales teams experienced 20 to 30% attrition every single year. If your sales leader, one of the balls that you juggle every single day must be a recruiting ball. It just is like, I realize it, you got 12 to 17 of these in the air. I’ve counted them. But the truth is that we always make time for things that are priorities. It’s just the truth. Take a moment and look at the things that you’re making time for in your life. You will have a a sales executive. There’s a crazy life that plays on a flag football team, that plays on a coed softball team that that has these things. We make time for things that are a priority to us. So that’s the truth in this is that is that recruiting a lot of times for really relational leaders isn’t a strength. No one’s ever taught you how to recruit. Let’s just say that there’s really not any type of corporate recruiting training around recruiting. So one most aren’t that good at it because they haven’t been taught. I mean, the first premise and being good at something is that you had a teacher, you had a coach, you had someone that actually helps you get good at this thing. Anyone who’s self taught and if you self taught yourself too, so like, like that is not a great product you’re going to produce. If you’ve taught yourself to play basketball, you are not going to play in the NBA. You need a coach, you need a teacher. So the truth is that most people avoid this because they know they’re not that good at it. But in truth, the reason why we’re cutting this podcast is so that you can get better at it. The reason why you should be connected with me on LinkedIn and Instagram and Facebook and in my close Facebook group and looking at our for the university and those things is because you can get better at this. There’s other there’s information available around you to get better at this. And so as you get better at this, it’s easier to embrace it. It feels more comfortable to do this. It then becomes easier to prioritize this. But you have to treat this like it’s a glass ball. It is not a rubber ball. Okay. You don’t throw this up in the air and let it bounce for three weeks and then for 2 hours you recruit. It is a glass ball. If you do that rhythmically, you lose. I don’t want to be a drama mom about this. But if you’ve got if you’re in an industry where you have what is very normal in a sales role now have 20 to 30% attrition every single year. I don’t have to map out, but three or four years you don’t have much of a team left. And you can say, well, look, that’s all my corporate recruiter. But what I would say is that the data supports that about eight out of all ten hires come directly through the sales leader. Why? Because you’re the product. It’s not the company. And when the recruiter tries to represent the company as the product, it’s complex. The recruiter done doing this right is representing you as the product, so that’s a big aha for you as a recruiter. If you’re listing this, you’ve got to know your market leaders at such a level that you can articulate who they are. Well, make them the most interesting person in the world to the people that you’re recruiting. So this is not a rubber ball, it’s a glass ball. Okay, got to prioritize this. The other part of this is so you’ve got it. You’ve got to be involved. If you’re a market leader, if you’re a sales leader, you have to identify who are the other people that you’re going to get involved. Some of these can be on your team. Some of these can be at a corporate level. Right. But you need to involve other people. Look, I have been involved in this. I’ve had people are like, hey, I want to bring you in and let people know you’re my coach. Not if we hire them, that you’ll be their coach as well, because we’re going to offer that up to them like they’re counting me as one of their seven. You have vendors that could be part of that audience and part of this number that you’re using to recruit. So you’ve got to think creatively around this. Okay, here’s the other part of this. If you’re an executive leader and you’re listening to this, what I find over and over and over again is that there is a clear lack of communication to a sales leader, that this is their role and responsibility. I mean, we surveyed I think it was around 700 sales leaders last year. And as in those surveys, what we found is that most of them don’t see recruiting as a major part of their roles and responsibilities. You would be blown away. How many sales leaders say that they see their role as around 1%? I was in a room last week and asked that question, and in that room about half of that room said 1% or less of their role was recruiting. These are sales leaders. That is a broken model. Now, why? Why is that happening? What’s happening? Because we as executive leaders aren’t setting the correct expectations. There’s an expectation gap. And as an executive leader, you’ve got to cover that expectation gap. Okay. And how do you do this? It’s not hard. It’s break down. What percentage of their role is recruiting? Is it 20%? Is it 35%? Some organizations say it’s 60% of that. Sales leaders role is recruiting. That’s a growth minded organization. The cells of the cells leaders role all 60% recruiting. When I any time I get introduced those organization they’re growing. That’s the bottom line. They’re growing. So executive leaders, you’ve got to cover the expectation gap. A leader underneath you needs to know what percentage of their role is recruiting. Okay.

Now. Let me give you a simple framework. If you’re not setting expectations on this, but have expectations yourself for them to do this. Expectations without a great agreement are poison to relationships. Okay. I’ll say that again. Expectations without agreements are poison to relationships. If you don’t want to have long term sales leaders, then don’t communicate this to them and arrive on the scene one day and say, we’re now going to press hard to grow because we’re in a season where we’ve lost 20% of our sales force last year. And now my expectation is where are you recruits? That is poisoner poison to a relationship because now you’ve changed the game. You never set that expectation in the beginning. And so you’ve got to gain agreement on this now. You should know what percentage of the role of your sales leaders is recruiting. On the flip side of this, if you’re a sales leader and like I don’t have any clear expectations, I set those expectations myself. You need to ask for clear expectations. This is unhealthy in in middle managers where there’s a lack of expectations, it is destructive. So as a middle manager, if you’re a sales leader, a market leader, you’re in middle management. You have got to ask executive leadership for clear expectations around your role so that you don’t end up in some weird position a year from now, six months from now, three years now, whatever, where someone says, 60% of your role is recruiting now, and you’re like, Wait a second, no one’s ever communicated was either 1%. So this has to go both ways. Executive leaders set those expectations. If you’re in a sales leader role and you don’t have these expectations, you need to ask for these expectations. That’s healthy. Now, the next part of this is you need to find who’s who’s on this list. Who’s on the list? Who are the seven people? You’re one of them. Maybe you’re recruiters. One of them. That’s two. Who are the other five people? And this can be a collaboration. It can be a blend of anyone. It can be operations. It can be one of your top salespeople. It can be vendor. It can be it can be anyone that can communicate their story. So here’s a key part. Anyone who has a story around the organization, there can be a story of how they came to the organization, how they’ve been involved with the organization, how they’ve been impacted


by the organization. But they have to have a story around the organization, and that story has to align with the organizational core values. If you’re a leader in a market, these values need to align with you, your values. So they have to have a story because the first thing they’re going to do in a short conversation is, let me tell you my my involvement here. Let me tell you how I’ve been impacted here. Let me. It’s their story. Write the story of how they came to this organization. So if you’re an executive leader now, you need a coach, your people that are part of the seven to this. We need you to share your story. So as as you’re coaching, I want to hear the story. In fact, I’m going into a meeting later today where I’m actually coaching an organization’s group of leaders around their stories that they’re going to be used. Okay. So why do you love the organization? Is the part of the organization a part of the story? And your values need to be in that? What are the values that are aligned with the story? Okay. The other part is this where do they contextually bring a value to this conversation? An operations leader. It’s easy. Head of ops that makes a lot of sense is what it looks like behind the scenes on the operations side. Someone who’s a top salesperson on your team makes a lot of sense. This is my experience as a salesperson, a vendor that may like myself, that’s in a coaching role. Here’s the role that I play as a vendor. Where do they bring value to the conversation, to the organization? And then you’ve got to give them a timeline to operate in. It’s very important because if you don’t give them any guardrails here, that could be an hour. It could be 5 minutes. But ideally, it’s in the 15 minute framework. I found that 15 minutes is a nice framework to get peak energy. And then what I would tell you is I would be thinking about doing this in a virtual environment where I can condense, I can expedite getting seven people involved. Because if you’re over zoom doing this, I can have ten, 15 minute rhythm. And over the course of an hour, I can get anywhere from 4 to 6 people into this meeting. And time is always essential to getting people across the finish line.

Time kills opportunities. We know this. Other opportunities come up. People lose motivation. I mean, they begin to contemplate transitions are hard. When you have momentum, we work hard to keep it. So if I can put four or five or six people in a virtual meeting, I can condense this timeline. I can accelerate this timeline. Look, I had this question earlier this week from a coaching client. How long should it be taking me to close someone? What’s the what’s a normal rhythm to the timeline to closing somewhat and what my response was? I’ve seen it as short as 62 days as an average, and I’ve seen as long as 2.1 years. And the person has the better process for getting more people involved is the person that accelerates the timeline. The person who doesn’t has fewer people involved lengthens the timeline. Recruiters operating in a silo long when is a time. It’s why most people are convinced that it takes a long time, that you have to have this forever follow up. And that’s important. I’m not diminishing that because I coached to that, but they believe it has to take a long enough of time to actually recruit people. What I would say is that most likely your process is broken. You’re not getting enough people involved fast enough. Okay. So think in this virtual because it accelerates it it’s easier to get people on your team involved. They don’t have to block off a day or even hours to this. They’re only blocking off minutes to do it. So more people will say yes. And it’s easy to get your recruit to say yes. It’s easy to get a recruit to participate. They they want to know what we’re currently in a collaborative environment. Okay. It’s March 2022. Right now, some stick a timestamp on that. But we’re in a collaborative environment. There’s more unknowns than knowns a rising rate environment, hyperinflation, environment, Ukraine, Russia. As part of the story in this particular moment, as a recruiter, if you’re listening to this or recruiting leader listening this in real time, it is a collaborative environment. How do you define a collaborative environment? You define a collaborative environment by more unknowns than knowns. How is inflation going to affect the economy? Why is there a shortage of of of people right now to hire? Right is like there are some things here that are impacting you as a recruiting leader and recruiter that you need to understand, have people more willing to meet. That’s collaborate. That’s a collaborative environment. More unknowns. What are you experiencing? Are you experiencing what I’m experiencing? What are your thoughts on what the environment is going to look like in a year from now? That’s collaborative. So when you get someone into your process and you can accelerate this process and get more people involved, you can shorten the timeline that it takes to get someone across the finish line. So. This is powerful. Action item in this. A key takeaway is start thinking right now. Who are the other people that need to get involved? Shoot a text, make a phone call, shoot an email, ask four people if they would do want to get involved, set the expectations of what the involvement looks like. I’m going to ask you to share your story. Why do you love the organization as it applies to our core values? What value would they bring to the conversation with a recruit so that they know what lane they’re going to operate in? Okay. And that would be a key takeaway that will get this started. An idea activated all within 24 hours is a dead idea. We want to be activators. So that’s it. Go get seven people involved in your recruiting process and I will talk to you again here. Another recruiting conversation soon. Have a great week, everybody.

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